Taylor & Hart

Taylor & Hart is a UK bespoke jeweller that designs and builds engagement rings to order rather than selling from stock, working with a client mostly online, with a Covent Garden studio and a separate City of London showroom for anyone who wants to see the process in person, plus a second Taylor & Hart location in New York. It ships worldwide, and Switzerland is part of that: the site states plainly that it ships everywhere, not only to the UK, US and EU markets its policies otherwise revolve around. That distinction matters on a list like this one, since more than one UK bespoke jeweller quietly means "the UK and a handful of neighbours" when it says international. Taylor & Hart backs the claim with industry recognition stretching from a Best Newcomer of the Year win from the British Jewellers Association in 2014 to Commercial Jewellery Designer of the Year at the Retail Jeweller UK Jewellery Awards 2024, alongside press features in Vogue, Forbes, The Guardian and BBC News. For a Zurich based buyer who wants the co-design experience of a bricks and mortar atelier without one nearby, this is one of the more credentialed names to try it with online.

What you get

There are two ways in: a styled quiz that narrows shape, metal and budget, or a straight browse of the collection filtered by metal (platinum, yellow, rose or white gold), shape (round, oval, princess, pear, emerald, heart, cushion, asscher, radiant, marquise and hexagonal) and design language (solitaire, halo, pave, three stone, toi et moi, floral, vintage, art deco and hidden halo, among others). Among the ten designs the homepage lists as most popular, prices run from £937.50 for a yellow gold solitaire called Demure up to £2,041.67 for an emerald cut trilogy called Trinity, which gives a rough sense of where a straightforward setting with a modest centre stone lands before a larger or higher grade diamond pushes the number up. Every natural diamond carries GIA certification, and every lab grown stone is certified by GIA, IGI or GCAL, so the paperwork travels with the ring regardless of which type is chosen. The design process itself runs in four stages: an initial conversation with a designer to sketch ideas, choosing the centre stone from options within budget, a 3D CAD render of the finished design with three rounds of amendments built in, and then manufacture. Taylor & Hart's own copy gives two different production windows for that last stage in two different places on the same homepage, one line says the workshop needs as little as 3 weeks, another says the ring is ready within 4 weeks, so it is worth planning around the longer figure if a date matters.

What stands out for a newcomer to Zurich

Every part of the process runs in English, and the site explicitly offers virtual consultations "from the comfort of your home", which matters for someone shopping from Zurich before, or instead of, a trip to London. There is no Swiss showroom, so a video call or a flight to London or New York are the two ways to see a ring in person before it is made. Worth knowing before getting attached to a particular currency display: this review's Swiss connection triggered a small Swiss flag next to the site's currency selector, but the currency itself stayed GBP throughout, with no CHF price list found anywhere on the site. A Zurich buyer pays in pounds and lets their card issuer set the exchange rate on the day, rather than reading a localised Swiss price.

How it's organised

Past the shop, a Guidance section works as an education hub for anyone new to buying a diamond, with cut, colour, clarity and carat explained separately, a ring size guide, and comparison pages for specific stone sizes and shapes. The About Us menu is where the policies that matter for this review live: guarantee, lifetime warranty, lifetime annual care, ethical sourcing, returns, resizing and shipping are each their own page rather than one long terms document, and an FAQ page repeats the same information in a shorter question and answer format for anyone who wants the short version first.

Shipping, duty and delivery time for a Swiss order

This is the section worth reading closely before committing to anything. Taylor & Hart's dedicated shipping page says plainly, "we proudly ship worldwide" and calls the service "free of charge for our customers", but the FAQ page adds a qualifier the shipping page does not carry: "there may be an additional shipping charge for most countries outside of the US, UK, EU, Canada and Australia." Switzerland sits outside that exempt group, so a Swiss order may carry a shipping charge the marketing page does not flag, and the only way to know the figure before ordering is to ask directly. Both pages agree on customs and tax, though: "customers in countries other than UK/US/EU will be liable for their own duties and taxes," which means Swiss import VAT and any handling fee the courier applies on arrival sit with the buyer, not with Taylor & Hart, and no percentage or flat amount is published anywhere to estimate it in advance. Delivery timing has a similar gap. The FAQ states a standard order arrives "in 10-20 working days" after checkout, with express options "from seven working days", but the dedicated shipping page says European delivery times "outside of the UK vary" and asks buyers to email enquiries@taylorandhart.com directly for their region, so no Switzerland specific window is published on the site itself. Anyone with a proposal date already fixed should get that timeline confirmed in writing before commissioning a ring. What is published, at least, is reassuring: every order is insured and registered for its full value in transit, a signature is required on delivery, and the parcel carries no branding that would give away what is inside.

Returns, warranty and resizing in practice

A standard ring can be returned within 90 days of delivery for a full refund, provided it is unworn, in its original condition and packaging, with its certificates, and Taylor & Hart states the physical item needs to arrive back with them by day 97, a week of transit grace stacked on top of the 90 day decision window. Other jewellery gets a shorter 30 day window. Custom pieces built entirely to a client's own specification are excluded from returns altogether, and so are the highest value stones: natural diamonds over £20,000, lab grown diamonds or coloured gemstones over £5,000, and certain fancy cut stones over £4,000. Return postage is the buyer's own cost, and the refund only goes through once the returned item passes inspection. The ring itself carries what Taylor & Hart calls a Lifetime Manufacturer Warranty against manufacturing defects, alongside a complimentary lifetime annual care package for cleaning and inspection, though the homepage's own general copy elsewhere describes "a complimentary two year warranty", a real inconsistency between two of the company's own pages that is worth asking about directly rather than assuming either figure is the one that applies. The warranty is void if anyone other than Taylor & Hart works on the ring, and here is the detail that matters most for this list: for customers outside the US, UK, EU and Australia, a ring being serviced under warranty "must be returned to us in person at one of our showrooms," not by post, and Switzerland is not among the exempted regions. Resizing follows a similar pattern. Taylor & Hart's own guarantee page offers one free resize within six months of delivery to customers in the UK, US, EU, Australia, New Zealand and Canada, while its FAQ separately states the company is "unable to offer resize services to customers outside the US & UK" at all. Switzerland qualifies for neither version of that list, so a Zurich buyer should plan on having any future resizing done by a local jeweller rather than through Taylor & Hart, and treat that as a genuine cost of buying from abroad rather than an oversight to chase up later.

Who it suits

This suits an English speaking buyer in or heading to Zurich who wants a genuinely bespoke design process without needing a UK visit, who is comfortable paying in pounds sterling and covering Swiss import duty themselves, and who is happy to email ahead for a firm shipping cost and delivery date rather than relying on the marketing copy alone. It suits it less if the priority is a ring that can be resized or serviced locally without shipping it back to London, since Taylor & Hart currently has no route for that from Switzerland. It is at least demonstrably an active, current business rather than an abandoned storefront: customer reviews on its own homepage are dated as recently as 5th January 2026, and press coverage of a new US showroom concept ran in late December 2025.

The verdict

Taylor & Hart earns its place on this list on the strength of a real, structured design process, backed by press coverage and a current industry award, published prices that start under a thousand pounds, and a 90 day return window with terms written down rather than vaguely implied. The genuine catch for a Zurich buyer is aftercare: a warranty repair needs an in-person showroom visit, resizing is not offered at all outside a short list of countries that does not include Switzerland, and neither the exact shipping charge nor the delivery time for a Swiss order is published, only a standing invitation to email and ask first. None of that is a reason to skip a jeweller this transparent about the rest of its terms. It just means treating that one email as part of the process, not an optional extra, before agreeing to a delivery date.