My Moissanite

My Moissanite is a Madrid-based online jeweller that sells nothing but moissanite, which means its whole catalogue, its sizing advice and its returns process are all built around one stone rather than diamonds sharing shelf space with everything else. The company describes itself on its homepage as specialists in fine moissanite jewelry since 2022, and it has grown fast in that time: the same homepage states 5,000+ orders shipped to 100+ countries. For a Zurich buyer weighing an international seller against a Bahnhofstrasse showroom, that focus is worth noting before anything else. This is not a general jeweller that also stocks a bit of moissanite. It is a specialist that has built shipping, warranty and sizing entirely around it.

That specialism shows up first in how plainly the site handles cross-border delivery, which is exactly what matters most to a Zurich buyer ordering from abroad. The shipping guide lists destinations country by country, running from Afghanistan through to Zimbabwe, and Switzerland is named in that list rather than left to a "rest of world" catch-all. The same page then addresses the question every Swiss buyer has before ordering from an EU-based shop: who pays the duty, and when. Its own wording is that for destinations outside the European Union, any duties or taxes due are included in your final checkout price before you place your order. Switzerland sits outside the EU, so that rule covers a Zurich order the same way it covers a US or UK one. Worth being exact here rather than generous: neither the shipping page nor the separate FAQ singles out Switzerland by name in that sentence specifically. It is a general "outside the EU" rule, and Switzerland qualifies as a member of that group rather than getting its own bespoke clause. For a buyer, the practical outcome reads the same either way: the price on screen at checkout is meant to be the landed cost, with nothing extra collected by the courier at the door. What the guide does not address is whether the carrier itself, DHL Express, can still apply a separate handling or clearance fee on the Swiss leg. That is simply not published, so it is fairest to say it is not addressed rather than assume it either way.

Shipping runs exclusively through DHL Express, which the site is careful to describe as its premium international network, distinct from DHL's slower eCommerce and Parcel services. Every shipment is tracked by email once it leaves the warehouse and is insured in transit, and delivery is free worldwide on every order regardless of destination. Timing is spelled out too: delivery is typically next business day within the EU after dispatch, and 2 to 3 business days to most destinations outside the EU, which is the bracket a Swiss order falls into. Orders placed before 17:00 CET on a business day for an in-stock piece dispatch the same day. Made-to-order pieces take longer to leave the workshop in the first place: gold and platinum pieces usually take 1 to 2 weeks to produce, and silver pieces usually take 2 to 3 weeks, whether the piece is a catalogue design or a custom order. For someone timing a proposal, that production window matters more than the delivery window once the parcel is actually moving.

Catalogue, pricing and stone quality

The range covers moissanite engagement rings, eternity and wedding bands, stud earrings and tennis bracelets, all made in solid precious metals rather than plated base metal: 925 silver, 14K or 18K gold, and 950 platinum, with white gold and silver pieces rhodium plated for extra durability. Across the catalogue, prices run from US$499 to US$9,529, and most engagement rings land between US$979 and US$1,769 as shown on the site. Those figures were what the site displayed at the time of writing; a Zurich buyer should expect the checkout to convert or localise the currency and should treat the on-site figure as the one to check rather than any number quoted second-hand. The standard moissanite used is described as D colorless, VVS1 and excellent cut, which are strong grades for a lab-created stone, though the site does not point to an independent lab certificate the way a diamond retailer would with a GIA report. That is worth knowing going in: the quality claim is the seller's own grading, not a third-party one.

Warranty and returns

The warranty terms are generous and, unusually, tiered by material rather than blanket-stated. Silver pieces carry a 2-year commercial warranty from the date of delivery, while 14K gold, 18K gold and platinum pieces carry a lifetime commercial warranty. The moissanite stone itself is covered separately from the metal: a lifetime warranty against chipping, breakage, clouding or discolouration applies to the stone regardless of which metal it is set in, and that stone cover survives even if a third-party jeweller later works on the setting (only the metal warranty is affected in that case). Returns follow a similar two-tier structure. A first exchange is free in both directions within 90 days of delivery, which covers sizing changes and, notably, extends to engraved rings as well. A straight refund on eligible catalogue items in original condition is available within 14 days of delivery, and an order can be cancelled before dispatch for an immediate full refund. None of the policy pages carve out different, harder terms for non-EU or Swiss buyers specifically, which for a Zurich resident used to cross-border returns being the sticking point with international sellers is itself a point in the site's favour: nothing in the published policy adds extra steps for an order shipped to Switzerland.

Who it suits

This is a good fit for an expat or international buyer in Zurich who wants a specific moissanite stone at a set carat weight rather than a mixed diamond-and-moissanite catalogue, who is comfortable ordering and sizing online, and who wants the shipping and duty question answered in writing before committing rather than discovering it at the door. It suits someone planning a few weeks ahead of a proposal, given the 1 to 2 week (or 2 to 3 week for silver) production window on top of shipping, rather than someone who needs a ring the same week. It is a less obvious fit for a buyer who wants to see and try a ring in person first, or who wants an independently certified stone report rather than the seller's own grading. The customer-review side backs up the operational claims: the business carries a 4.8 out of 5 rating on Trustpilot, consistent across every source checked, alongside its own claim of being Europe's top moissanite specialist, which is a marketing line worth reading as exactly that rather than an independently verified ranking.

Taken together, My Moissanite is one of the more transparent international sellers on this point specifically: it names Switzerland in its own shipping guide rather than leaving Swiss buyers to guess, and it states plainly that non-EU duty is folded into the checkout price rather than billed on arrival. Add a lifetime warranty on both metal and stone, a 90-day exchange window that covers engraved pieces, and free tracked, insured DHL Express shipping, and the friction that usually makes buying an engagement ring from abroad stressful is largely addressed on the page rather than left to find out the hard way.